FAQs

What is the difference between Aged Care and Retirement furniture?

These generic industry terms categorise retirees as generally being more active and independent with better health, flexibility and mobility. In the case of aged care, this term identifies people with diminishing health, flexibility and mobility. This necessitates a much higher degree of functionality with furniture items, in particular seating, with the key elements of arm rests, seat heights, widths and back depths, etc required to aid circulation, provide greater support, comfort and ease of access. For incontinence and other spillages, waterproof fabrics are required. Healthcraft has incorporated an incontinence gap into its lounge furniture for easy cleaning and the elimination of bacteria and residual odours.

Can you demonstrate your capacity to deliver large projects?

Yes, the industry has acknowledged Healthcraft Furniture by granting us ‘preferred supplier’ status to many large providers, including Queensland State Government facilities. The best endorsement is the repeat business and referrals we receive. For more detailed information regarding our processes, logistics and project management capabilities, please refer to our Capability Statement.

Does Healthcraft Furniture deliver Australia wide?

Yes, our logistics team facilitates our national furniture supply by maintaining accounts with local and interstate carriers and has successfully completed a number of installations, large and small, to interstate and regional areas of Australia. For more information refer to Logistics.

What is the standard delivery time for furniture?

Because each clients requirement, style and finish is different we manufacture to order with the standard delivery time approximately 5 – 6 weeks, however quicker deliveries can often be met depending on the item. Our service ethic compels us to strive to meet tight deadlines where ever possible but with sound planning great service is more assured.

Do you install the furniture?

Yes, our service includes delivery, placement and rubbish removal. Whether it’s a local or interstate delivery our team can easily place the furniture according to the furniture plan and for larger projects, under the supervision of a Healthcraft consultant.

Are you price competitive?

Definitely! Healthcraft has been widely accepted by Aged Care and Retirement providers because of the value we offer. While client budgets are under constant pressure the lowest price however does not necessarily equate to ‘value’ and can often result in the client paying much more because of the shortened product lifecycle. Read more.

Are your products Australian Made?

The majority of our products are manufactured locally to ensure high quality control, accurate delivery times and reliable after-sales service and parts. Read more.

Can you supply window furnishings as well?

Yes, Healthcraft has supplied a number of Aged Care and Retirement facilities with curtains, blinds and shutters along with bedspreads to coordinate with the window treatments. Clients have discovered, especially on large projects, the benefit of having the one supplier coordinate both the furniture and the window furnishing installations. The more suppliers involved the more challenges in communication, project management and on site coordination. Read more

What product warranty do you provide?

The majority of our products have a 3 year warranty with others varying from 12 months to 5 years. Fabric manufacturers warranties are generally from 3 – 12 months, yet the chair itself may carry a 5 year structural warranty. By having the majority of our furniture manufactured locally we can guarantee full warranty support and availability of parts.

How do we clean the various items of furniture?

The cleaning of your furniture is important not only for health reasons but for maintaining the products lifecycle and to help you retain your competitive position in the industry. At the completion of each project you will receive an Asset Management Pack which will include a ‘care and maintenance’ checklist relating to each item delivered.

Do you offer a reupholstery service?

Yes, If your products are structurally sound we can boost depleted foam densities and reupholster existing seating to provide a fresh look and extend the product lifecycle.

Is there a showroom where we can view the products?

The Healthcraft Furniture showroom is at Unit 3, 2 Baroona Rd, Milton, Brisbane, QLD 4064, but we recommend to phone ahead for an appointment so a consultant is available to see you. (Location map)

Can you custom build furniture for particular needs or specific spaces?

Yes, for residents with special needs, we can vary furniture dimensions to suit their circumstances. Because we manufacture locally we have the ability to alter dimensions on our standard products as well and can build Bariatric seating for larger residents. Healthcraft can also custom build timber furniture or joinery to suit specific dimensions or storage needs.